TasteNaija – Payout Policy | Get Paid On Time

💰 Payout Policy

Fast, transparent, and reliable payments for our affiliates and vendors

📅 Last Updated: April 2026
✅ On-Time Payments 🔒 Secure Transactions 🛡️ Fraud Protection 💳 Direct Bank Transfer
💸

Our Commitment to You

At TasteNaija, we believe in fair and timely compensation for everyone who contributes to our platform’s success. Whether you’re an affiliate promoting our products or a vendor preparing delicious meals, this policy outlines exactly how and when you get paid.

💡 Quick Summary: Affiliates earn 2.5% commission per order (paid every 7-10 days). Vendors receive payments 3-7 days after order completion. All payments via direct bank transfer.
📊

Payout Comparison

Role Commission Rate Min. Payout Processing Time
🤝 Affiliate 2.5% per order ₦5,000 7-10 days
👨‍🍳 Vendor 87.5% of order value No minimum* 3-7 days

*Vendors have no minimum payout threshold, but bank transfer fees may apply for small amounts.

🤝

1. Affiliate Payouts

💰
Commission Rate
2.5%
per successful order
🎯
Minimum Payout
₦5,000
threshold before withdrawal
⏱️
Processing Time
7-10 days
after order completion
📈 EARNING EXAMPLE
₦300 per ₦12,000 order

100 orders = ₦30,000 in affiliate earnings!

📌 Affiliate Payment Terms:
  • Commissions tracked automatically via your unique referral link
  • Earnings visible in real-time on your affiliate dashboard
  • Payments processed only after order is confirmed and delivery completed
  • No holding period for verified affiliates with good track record
👨‍🍳

2. Vendor Payouts

🏪
Your Share
87.5%
of each order value
✅
Payment Timing
After Completion
order marked as delivered
⚡
Processing Time
3-7 days
to your bank account
1
Order Placed
2
Vendor Prepares
3
Order Delivered
4
Payment Released (3-7 days)
📌 Vendor Payment Terms:
  • Funds held securely until order completion confirmation
  • Weekly payout schedule (every Wednesday)
  • Instant payout option available for premium vendors (fees apply)
  • Detailed earnings breakdown in vendor dashboard
⏸️

3. Hold Period

🔍
Transaction Verification
We verify all orders for authenticity
⚖️
Dispute Resolution
Time to resolve customer complaints
🔄
Refund Processing
Handle any quality or delivery issues
⏰ Important: TasteNaija may delay payouts for up to 14 days to:
  • Verify suspicious or large transactions
  • Investigate customer complaints or disputes
  • Process refunds where applicable
  • Comply with regulatory requirements

You will be notified if your payout is placed on hold.

🛡️

4. Fraud Prevention

To protect our platform and honest users, we strictly prohibit:

🎭
Fake Orders
= No payout
🔄
Self-Referrals
= Commission void
🎯
Suspicious Activity
= Account review
💳
Payment Bypass
= Immediate termination
🚨 Zero Tolerance Policy: Any fraudulent activity will result in immediate account suspension, forfeiture of all pending payouts, and permanent ban from the platform. We may also report fraudulent activities to relevant authorities.
🏦

5. Payment Method

🏦
Bank Transfer
Direct to verified Nigerian bank accounts
🏧
Supported Banks
All Nigerian banks (GTB, First Bank, UBA, Access, etc.)
💰
Processing Fees
Standard bank transfer fees apply (₦0 – ₦100)
📌 Account Verification Required: Before your first payout, you must:
  • Verify your bank account details
  • Provide valid identification (for vendors)
  • Complete KYC (Know Your Customer) process
⚖️

6. Final Authority

📜

TasteNaija reserves the right to approve, reject, modify, or delay any payout at its sole discretion.

This includes the right to investigate transactions, request additional documentation, and make final determinations on all payment matters.

📧 Dispute Resolution: If you believe a payout decision was made in error, please contact our support team within 30 days at payouts@tastenaija.com
❓

Frequently Asked Questions

💬 How can I track my earnings?
Check your affiliate or vendor dashboard for real-time earnings tracking and payout history.
💬 How long does a payout take after request?
Affiliates: 7-10 days. Vendors: 3-7 days from order completion.
💬 What happens if my payout is delayed?
Contact payouts@tastenaija.com with your account details and we’ll investigate immediately.
💬 Can I change my payout bank account?
Yes! Update your bank details in your dashboard. Note: Changes take 24-48 hours to verify.
💬 Are there any hidden fees?
No hidden fees. Standard bank transfer charges may apply (usually ₦0-₦100 per transaction).
📧

Payout Support

For payout-related inquiries, disputes, or assistance:

  • 📧 Email: payouts@tastenaija.com
  • 📞 Phone: +234 XXX XXX XXXX
  • 💬 WhatsApp: +234 XXX XXX XXXX
  • 📱 Live Chat: Available on your dashboard
⏰ Support Hours: Monday – Friday, 9 AM – 6 PM WAT. For urgent payout issues, use the priority support channel in your dashboard.
💳 Visa 💳 Stripe 💳 MasterCard 💳 Paystack 💳 Flutterwave 🏦 Bank Transfer
💬