TasteNaija – Vendor Agreement | Partner With Us

👨‍🍳 Vendor Agreement

Partner with TasteNaija to reach thousands of hungry customers across Nigeria

📅 Last Updated: April 2026
✅ Fair Partnership 💰 Transparent Commission 📈 Grow Your Business 🛡️ Vendor Protection
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Welcome to TasteNaija Vendor Program

This Vendor Agreement (“Agreement”) is a legally binding contract between TasteNaija (“Platform”, “we”, “our”, “us”) and you (“Vendor”, “you”, “your”) when you register to sell food products through our platform.

📌 Why Partner With Us? Access thousands of hungry customers, get marketing support, and grow your food business like never before!
🎁

Vendor Benefits

📱 Digital Storefront
Your own online shop
📢 Marketing Support
Promoted to customers
💳 Easy Payments
Automated settlements
📊 Sales Analytics
Track your performance
👨‍🍳

1. Role of Vendor

As a TasteNaija Vendor, you are an independent provider responsible for:

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Food Preparation
Cook and prepare all orders with care
⭐
Quality Control
Maintain high food standards
📦
Packaging
Safe and hygienic packaging
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Timely Delivery
Meet delivery windows
✅ Vendor Requirements:
  • Valid food handling certification (where required)
  • Clean and hygienic kitchen facility
  • Reliable delivery system or partnership
  • Responsive customer communication
💰

2. Commission Structure

💰 PLATFORM COMMISSION
12.5%

commission on each successful order

Your earnings: 87.5% of each order
💡 How Commission Works:
  • Commission is calculated on the final order value (excluding delivery fees)
  • No hidden fees or monthly subscription costs
  • Commission rates may be reviewed based on performance tiers
  • Special promotions may feature reduced commission rates
🚚

3. Order Fulfillment

⏰
On-Time Preparation
Prepare orders within promised time
🧼
Quality & Hygiene
Ensure food safety standards
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Communication
Update customers on order status
⚠️ Fulfillment Standards: Late or failed delivery may lead to:
  • Warning notifications
  • Temporary account suspension
  • Commission adjustments for refunded orders
  • Permanent removal for repeated violations
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4. Payment Terms

📅
Settlement Period
Payments after order completion
💰
Minimum Payout
₦5,000 minimum withdrawal
🏦
Bank Transfer
Direct to your Nigerian bank account
🔒 Payment Hold Policy: TasteNaija may hold funds for up to 14 days for dispute resolution, quality assurance, or fraud prevention.
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5. Refund Policy

🍽️
Quality Issues
Vendors responsible for food quality
❌
Wrong Order
Full refund if incorrect items sent
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Late Delivery
Partial refunds may be issued
📌 Refund Deductions: Refund amounts will be deducted from vendor earnings for issues caused by:
  • Poor food quality or taste
  • Incorrect or missing items
  • Unhygienic packaging
  • Delayed delivery beyond reasonable time
🚫

6. Prohibited Actions

Vendors MUST NOT engage in:

🎭
Fake Orders
Self-ordering fraud
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Poor Quality
Unsafe food practices
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Bypass Platform
Off-platform payments
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False Advertising
Misleading menu items
⭐
Fake Reviews
Manipulating ratings
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Price Gouging
Unfair pricing practices
❌ Serious Violations: Engaging in prohibited actions may result in immediate account termination, forfeiture of earnings, and legal action.
⛔

7. Account Termination

TasteNaija may suspend or terminate vendor accounts for:

  • Poor service quality – Consistent low ratings or complaints
  • Fraudulent activities – Fake orders, manipulated reviews
  • Health violations – Food safety complaints
  • Contract violations – Breach of this agreement
  • Inactivity – No orders for 90+ days (may be deactivated)
📌 Termination Process:
  • First violation: Warning issued
  • Second violation: Temporary suspension (7-30 days)
  • Third violation: Permanent removal from platform
  • Serious violations: Immediate termination without warning
⚖️

8. Liability & Insurance

⚠️ Vendor Responsibility: Vendors are SOLELY responsible for:
  • Food safety and quality compliance
  • Proper food handling certifications
  • Kitchen hygiene and cleanliness
  • Customer food allergies and reactions
  • Any food-related illnesses or incidents
  • Compliance with NAFDAC regulations
🛡️ Platform Protection: TasteNaija acts only as a platform facilitator. We are not liable for any food quality, safety, or health issues arising from vendor-prepared meals. Vendors are strongly advised to obtain appropriate business and liability insurance.
📊

9. Performance Standards

⭐
Rating Requirement
Maintain 4.0+ average rating
✅
Order Accuracy
95%+ accuracy rate
⏱️
Preparation Time
Meet promised preparation time
💬
Response Rate
Respond to customers within 1 hour
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10. Vendor Support & Contact

For vendor-related inquiries, support, or dispute resolution:

  • 📧 Email: vendors@tastenaija.com
  • 📞 Vendor Hotline: +234 XXX XXX XXXX
  • 💬 WhatsApp Vendor Support: +234 XXX XXX XXXX
  • 📱 Vendor Dashboard: Access your analytics and tools
⏰ Support Hours: Monday – Friday, 9 AM – 6 PM WAT. Emergency support available 24/7 for urgent order issues.
TasteNaija reserves the right to withhold or reverse commissions where fraudulent, suspicious, or self-generated transactions are detected. TasteNaija does not guarantee earnings. Affiliate income depends on individual effort and market conditions. TasteNaija may modify commission structures, fees, or policies at any time without prior notice.
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Your Agreement

👨‍🍳

✅ By registering as a TasteNaija Vendor, you confirm that you have read, understood, and agreed to this Vendor Agreement.

Ready to grow your food business? Let’s cook up success together!

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