Refund Policy

At TasteNaija, we want customers to enjoy fresh and properly prepared meals. Please read our refund policy carefully before placing an order.

Refund Eligibility

A refund or replacement may be considered if an order is incorrect, damaged, incomplete, or not delivered due to an error from TasteNaija.

Reporting Issues

Customers must report order issues immediately after delivery with clear details, photos where necessary, and order information.

Non-Refundable Situations

Refunds may not be approved where the customer provided a wrong address, was unavailable for delivery, changed their mind after preparation, or failed to report the issue promptly.

Food Orders

Because food is perishable, refunds are reviewed on a case-by-case basis.

Approved Refunds

If a refund is approved, it may be processed through the original payment method or another agreed method.

Contact

For refund requests, contact us at:

Email: info@tastenaija.com
Website: https://tastenaija.com