Privacy Policy 

Effective Date: 15 Dec, 2025.

1. Introduction

Welcome to TasteNaija! We’re thrilled you’re using our amazing food ordering platform. Your privacy is incredibly important to us, and we’re committed to protecting your personal information while providing you with an exceptional dining experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that helps us serve you better:

Personal Information You Provide:

  • Account Details: Name, email address, phone number, password

  • Delivery Information: Delivery address, delivery instructions, favorite locations

  • Order Details: Food preferences, dietary restrictions, order history

  • Payment Information: Credit/debit card details, billing address (securely processed through trusted payment partners)

  • Communications: Feedback, customer service inquiries, reviews

Information Collected Automatically:

  • Device Information: IP address, browser type, device type, operating system

  • Usage Data: Pages visited, time spent, foods viewed, search queries, click patterns

  • Location Data: Approximate location to show relevant restaurants (with your permission)

3. How We Use Your Information

We use your information to create an amazing experience:

  • Process and fulfill your food orders accurately

  • Personalize restaurant and menu recommendations

  • Send order confirmations, delivery updates, and receipts

  • Improve our website functionality and user experience

  • Communicate promotions, new restaurants, or special offers (only with your consent)

  • Respond to your inquiries and provide customer support

  • Ensure security and prevent fraudulent activities

4. How We Share Your Information

We value your privacy and only share information when necessary:

  • With Restaurants: Your order details and delivery information are shared with restaurants to prepare and fulfill your order

  • With Delivery Partners: Delivery address and contact information are shared with delivery personnel

  • Service Providers: Trusted partners who help with payment processing, analytics, and marketing (under strict confidentiality agreements)

  • Legal Requirements: When required by law or to protect our rights, safety, or property

  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you’ll be notified)

We never sell your personal information to third-party advertisers.

5. Your Choices and Rights

You have control over your information:

  • Account Settings: Update, correct, or delete your personal information anytime in your account settings

  • Marketing Communications: Opt-out of promotional emails using the unsubscribe link in any email

  • Location Services: Control location tracking through your device or browser settings

  • Cookies: Manage cookie preferences through your browser settings

  • Data Access: Request a copy of your personal data by contacting us

6. Data Security

We implement robust security measures:

  • Encryption of sensitive data during transmission (SSL technology)

  • Secure storage of personal information

  • Regular security assessments and monitoring

  • Restricted access to personal data for authorized personnel only

  • Compliance with Payment Card Industry Data Security Standards (PCI DSS) for payment information

7. Data Retention

We retain your information only as long as necessary:

  • To provide you with our services

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

  • You can request deletion of your account and associated data

8. Cookies and Tracking Technologies

We use cookies to enhance your experience:

  • Essential Cookies: Necessary for website functionality (ordering, payments, account access)

  • Preference Cookies: Remember your language, location, and favorite restaurants

  • Analytics Cookies: Help us understand how users interact with our website

  • Advertising Cookies: Show relevant restaurant promotions (with your consent)

9. Third-Party Links

Our website may link to restaurant websites, payment processors, or review platforms. We’re not responsible for their privacy practices, so we encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

11. International Users

If you’re accessing our website from outside Nigeria, note that your information may be transferred to, stored, and processed in Nigeria, where our servers are located.

12. Changes to This Policy

We may update this Privacy Policy as our amazing website evolves. We’ll notify you of significant changes through email or website announcements. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

Have questions about your privacy? We’d love to hear from you!

Contact Information:
TasteNaija
support@tastenaija.com

We’re committed to responding to your privacy inquiries within 48 hours.